These days I am at Deloitte, Hyderabad for a two month internship. I am part of the Consulting/Technology Integration at Deloitte, Hyderabad and I will soon become a Business Technology Analyst (fancy title right?). We lovingly(and formally) call this off-shore center Region 10 (god help you if you imagine a basement full of consultants in black suits roaming about - we have a nice office with lotsa sunshine pouring in through the windows) and we are a part of Deloitte - US firm. R10 is fantastic, with the exception of the food which is invariably cooked with a healthy dose of curry leaves, and dried lal mirchi most of the times. Good positive, self-motivated, and highly energetic people form the workforce here. My tales in Hyderabad are too boring and I find no reason to discuss them, although some may believe that discussing about discovering a nice juice shop at 12 in the night, while you are stranded and have almost nowhere to go can be interesting.
This part of the post is intended, mostly, for those who are not aware of the on-shore/off-shore model and contains my thoughts on one way in which the US recession will hit India.
The economics behind India's IT Success [The Blended Rate and the On-Shore/Off-Shore Model]:
So as I mentioned before India is a BIG offshoring location. The hourly rates of Indian and American (not to generalize) vary drastically and it is much cheaper to get some portions of the work done in India. So work that need not be done at a Client Location is mostly/and is preferabbly off-shored to, as you rightly guessed, off-shore locations. Besides India, some popular off-shore locations are : Brazil, Mexico, Argentina, Germany, Spain, Italy, China.
This takes us to the concept of blended rates. Suppose a US consultant charges $300/hour and the corresponding rates for India are $30 then it makes sense to have a mix of Indian and American consultants coordinating on a project. The average hourly rate, most CAT aspirants would use Alligation to calculate this rate, is called the Blended Rate and is lower than the rate when only US consultants work on an engagement.
The availability of cheap labour, combined with people having the right skill set, and availability of supporting infrastructure have been some of the reasons why India has been a successful off-shoring hub. Most big IT firms such as Accenture, IBM Global Services etc have set up Global Delivery Centers in multiple Indian locations.
[Off-topic]
An advanced, and distributed form of the on-shore/off-shore model is called the Global Delivery Model. If you have taken a course on Distributed Computing then you will understand the concept of a Distributed On-Shore/Off-shore model. In essence, the organization has off-shore offices situated in multiple countries. The capabilities and expertise of different offices are leveraged all at once to deliver a solution to the client. Sounds easy right? Theoretically yes, but strategically it involves analyzing the problem from a lot of angles. I will probably end up writing throughout the night if I get into the nitty-gritties of the Global Delivery Model.
[/Off-topic]
So now that you have some background on the blended rate, I can perhaps come to the main point of the post. How does the current recession in US impact India and what are the lessons that we can learn? I do not want to sound like an expert, and what I am going to write is well understood in the industry. I only to hope to provide a simplified version of the complex talk that goes on...
So what will result in the success of an off-shore office? Availability of work. Till the US Office has work to off-shore the off-shore office will keep itself busy and its employees will be an asset to the parent organization. The moment employees dont have work, and just visit YouTube, they become a liability for the organization.
So essentially India has not really felt the full brunt of the recession for 2 reasons that I outline below (there are obviously more reasons that I am not even aware of):
- A lot of Indian IT firms are big players in infrastructure maintenance and have long term Application Maintenance Contracts with foreign players - This means that whenever the user has an enhancement request/bug report it is the the indian office that gets on the problem to fix it. Such bug/enhancement support is required round the clock and it is just not feasible for clients to break the contract mid-way.
- Project are already being executed - Many projects would have been started even before the recession struck the US, so those solutions have to be delivered to the client and the work keeps the off-shore locations busy.
Now the problem : The project pipeline, that is new engagements, is not being filled at the old rate. That means potential clients are backing off from making large deals simply because they are too scared to invest money at present (The root cause that is exacerbating the recessionary situation). So in some time there will be no work that can be off-shored to India. Employees become a liability... I dont want to paint a negative picture and this is just a hypothesis, and I strongly hope it remains so. That is the reason, I am guessing, why some experts said that India will face the full brunt of the Recession in the second half of FY 09.
Are there any solutions?
Yes, the strategy is called diversfying the locations that Indian vendors serve. By that I mean that Indian vendors should have a healty mix of clients from all over the world and not only US or UK. In economic terms it means that India, and the Asian market at a larger level, needs to decouple itself from the rest of the world. In other words, even in the age of globalization it needs to be self sufficient and not overtly depend upon foriegn clients for business. By diversifying the locations that Indian IT vendors serve they will be able to minimize their risk in the market.
To sign-off this post on a lighter note, I am attaching a few pictures that are close to me.
So here goes:
I will try again, when it is time.
Lucky to have seen the power center before its collapse? The image above was taken on August 24, 2008
A nice friend, and colleague, from Deloitte picked Crocy from the market. Crocy likes to eat anything he can get his mouth to.
Music that you might appreciate:
- The Story - Brandi Carlile
- How we Operate - Gomez
- Cosy in the Rocket - Psapp
- Carnival of Rust - Poets of a Fall
- Late Goodbyes - Poets of a Fall
TV shows that you might like:
- Grey's Anatomy
- Scrubs
Both are medical dramas.. oh well!
Enjoy,
Hemant